At our store, we offer exchange only (no refunds). We aim to make the process fair and transparent for our customers.
Key Terms:
- Exchange Window: You may request an exchange within 3 days from the date of delivery.
- Exchange Eligibility: Exchanges are allowed for any reason, subject to the conditions below.
- Exchange Fee: A flat fee of AED 15 will be charged per exchange.
- No Cash Refunds: We do not offer monetary refunds. The value of the returned item (after deduction of any exchange fee) will be credited to your account as store credit, which you can use to purchase any other item on our website.
Conditions for Exchange: - The product must be in its original condition, unused, with all tags, packaging, and accessories intact.
- Customer-caused damage, misuse, or wear and tear will not be accepted for exchange.
- Exchanges will be accepted in case of manufacturing defects or damage that occurred during delivery (subject to verification).
How to Initiate an Exchange:
- Raise your exchange request within 3 days of receiving the order.
- Contact our customer support with your order number and reason for exchange.
- Once approved, ship the item back to us (customer bears the return shipping cost unless it’s a manufacturing or delivery damage case).
- Upon successful inspection, we will issue store credit and process the new item.
All exchange requests are subject to final approval after quality inspection. We reserve the right to deny any exchange that does not meet the above conditions.
Thank you for shopping with us!